We know that buying headwear over the Internet can be a challenge. This is why we offer unlimited exchanges on all eligible toppers and wigs! Please be sure to read this entire policy in full prior to ordering or submitting a return or exchange in our store. You must agree to these terms in order to shop with us.
Returns are either:
A) Exchangeable for store credit; this is FREE, minus the cost of the return shipping. We reserve the right to charge a $30 exchange fee on all subsequent exchanges after the 3rd exchange. This will reset after a new purchase is made with your credit card, PayPal.
B) Refundable to the original payment method; a 25% of original price PER ITEM restocking fee will be applied and you will have to provide your own return shipping label
YOU WILL SAVE $$$$ IF YOU CHOOSE AN EXCHANGE
In my shop, a return isn't just an item you send back to us. This is too vague because exchanges are sent back to us too!
An exchange is sent back to be exchanged for another product or store credit to be used at a later date. (ITEM CONDITION AS NEW. IF THE ITEM IS NOT LIKE NEW, WE WILL SEND BACK TO YOU SO NO EXCHANGE.) Eligible Wig
A return for the refund to original payment methods, such as your credit card or PayPal account. (ITEM CONDITION AS NEW. IF THE ITEM IS NOT LIKE NEW, WE WILL SEND BACK TO YOU SO NO REFUND) Eligible Wig, 25% of the restocking fee on Original Price
We treat exchanges very differently than a return for the refund to the original payment method.
We always charge a restocking fee for a refund (25% of Original Price) to the original payment method. You must also pay for and provide your own return shipping.
We don't charge any fees at all for an exchange. With an exchange, you only pay for return shipping at a discount rate and restocking fee.
Our policy is deliberately and transparently engineered to encourage you to select an exchange instead of a refund.
Why? Because return fraud is a major problem for online stores. This is a way to minimize our risk while also giving clients the flexibility to try products - without fees and in the privacy of their own homes - until they find what works best for them.