IF YOUR ITEM IS DEFECTIVE, WE WILL SEND YOU A REPLACEMENT OF THE EXACT SAME ITEM FREE OF CHARGE
You would need to send this into our inspection team FIRST, though, so they can make this determination. This is an impartial process. Personal appeals do not influence our inspectors.
In the event that we determine that an item is defective, we will send you a replacement of the exact same item and issue you a refund for any shipping charges.