Restocking Fee for a Refund
We don't charge any fees at all for an exchange. With an exchange, you only pay for return shipping at a discount rate and restocking fee.
Our policy is deliberately and transparently engineered to encourage you to select an exchange instead of a refund.
Why? Because return fraud is a major problem for online stores. This is a way to minimize our risk while also giving clients the flexibility to try products - without fees and in the privacy of their own homes - until they find what works best for them.