14 Calendar Day Limit On All Returns & Exchanges
All returns and exchanges have a 14-day expiration from the time the item arrives at your door (according to tracking data). This means that your package must be postmarked by no later than 7 calendar days from the date of its arrival at your location. Any items we receive that were postmarked to us after the 7th day (from your receipt of the item) will be sent back to you automatically.
Be Careful with the Products until You Decide You Want to Keep Them
We want to help you avoid the rejection of your return! Be nice to the hair and do your best to avoid disrupting it when you try it on. The hair must be in brand-new condition to be eligible for return.
This also means you need to make sure you keep all the packaging materials, tags, tissues, and hairnet in a dry, smoke-free location!